Stackborne ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose and store personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at stackborne.com or contacting us, you agree to this policy.
1. What we collect
Information you give us
- Name and email address when you submit a contact or enquiry form
- Business name, phone number, or project details you choose to include
- Any other information you voluntarily provide in messages or emails
Information collected automatically
- IP address and general location (country/city level)
- Browser type, device type, and operating system
- Pages visited, time on site, and referral source
- Cookies and similar tracking technologies (see Section 6)
2. How we use your information
We use your personal information only for the purposes for which it was collected:
- To respond to your enquiry or contact request
- To provide services you have engaged us for
- To send project-related communications — invoices, updates, deliverables
- To understand how visitors use our website and improve it
- To comply with legal obligations
We will not use your information for unsolicited marketing without your explicit consent.
3. Disclosure of your information
We do not sell, rent, or trade your personal information. We may share it in limited circumstances:
- Service providers — third-party tools we use to operate the business (e.g. email, hosting, analytics) who are bound by confidentiality obligations
- Legal requirements — if required by law, court order, or to protect our rights
- Business transfer — in the event of a merger or acquisition, your data may transfer as part of that transaction
We do not disclose personal information to overseas recipients except where a service provider operates infrastructure outside Australia (e.g. cloud hosting). Where this occurs, we take reasonable steps to ensure equivalent privacy protections apply.
4. Storage and security
We store personal information using reputable, industry-standard services with encryption at rest and in transit. Access is restricted to authorised personnel only.
We retain contact enquiry data for as long as reasonably necessary to fulfil the purpose of collection or as required by law. You may request deletion at any time (see Section 7).
5. Third-party services
Our website uses the following third-party services that may collect data independently under their own privacy policies:
- Cloudflare — hosting, DNS, and security
- WordPress / Elementor — content management and page rendering
- Google Analytics (if active) — anonymised visitor analytics
- Stripe (for paid tools) — payment processing; we do not store card details
We encourage you to review the privacy policies of these services directly.
6. Cookies
Our website uses cookies — small text files stored in your browser — to remember your preferences and session state, analyse traffic and understand usage patterns, and enable security features via Cloudflare.
You can disable cookies in your browser settings at any time. Some site functionality may be limited if you do so.
7. Your rights
Under the Australian Privacy Act you have the right to:
- Access — request a copy of the personal information we hold about you
- Correction — request we correct inaccurate or incomplete information
- Deletion — request we delete your personal information (subject to legal obligations)
- Complaint — lodge a complaint if you believe we have breached your privacy
To exercise any of these rights, contact us using the details in Section 10. We will respond within 30 days.
If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Children's privacy
Our website is not directed at children under 13 and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it promptly.
9. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.
10. Contact us
If you have any questions about this policy or wish to exercise your privacy rights, please get in touch: