Enable Health Consulting — Case Study | Stackborne
Ongoing Partnership Brisbane, AU 2025

Website fixed. Workflows built. Team empowered.

Enable Health Consulting had a site that needed work and a team that needed to own it long-term. We diagnosed and fixed the website, built an internal maintenance workflow, and trained the team to keep it running — no agency required.

4
Work streams
Website, workflow, training, proposal
2
Engagements
Website project + proposal partnership
0
External dependency
Team fully self-sufficient post-handover
Client Profile Ongoing Partnership
Enable Health Consulting
Brisbane, QLD · Australia
Website Diagnosis & Fix
Internal Maintenance Workflow
Team Training
Tech Partner — Client Proposal
↗ enablehc.com.au
The Brief

What we were brought in to do.

Enable HC is a lean, mission-driven team doing serious public health work. Their website wasn't keeping pace — and the team had no clear path to maintaining it independently. The goal wasn't just to fix it. It was to hand over ownership.

01
Website Fix

Diagnosed and resolved issues on the existing site — broken elements, layout problems, and anything stopping it from presenting Enable HC's work properly.

WordPress Elementor Diagnosis
02
Maintenance Workflow

Built a documented, step-by-step process for the team to handle routine updates and content changes independently — no developer needed.

Process Design Documentation Internal Ops
03
Team Training

Ran hands-on training sessions with the Enable HC team — walking through the workflow live, answering questions, and building the confidence to take full ownership.

Capability Transfer Hands-on Sessions Q&A
04
Tech Partnership

On a separate occasion, joined Enable HC as named tech partner on a client proposal — providing technical direction, scope review, and strategic credibility to support the bid.

Tech Strategy Proposal Support Partnership
01 – 02 — Website & Workflow

Fixed the site. Then documented how to keep it that way.

Fixing the site was step one. The bigger job was making sure the team never had to call someone to fix it again. That meant building a clear, documented workflow anyone on the team could follow confidently.

01
Site Audit

Reviewed the existing WordPress/Elementor build — identified broken layouts, missing elements, and content issues preventing the site from representing Enable HC accurately.

02
Issue Resolution

Fixed identified problems directly — resolved layout breaks, corrected broken sections, and ensured consistent rendering across devices and screen sizes.

03
Workflow Documentation

Wrote a clear step-by-step guide covering login, CMS navigation, common content updates, previewing changes, and publishing — written for the team, not for developers.

04
Edge Case Coverage

Included guidance on less-common scenarios — what to check before publishing, how to revert a change, and when to escalate beyond the workflow's scope.

enablehc.com.au
Public Health Consulting · Brisbane, QLD
Home What We Do Our Work Contact
Work With Us
Community
Consultation
Program
Design
Evaluation
Services
Capacity
Building
Based in Brisbane Enabling equitable public health impact
Get in touch
03 — Team Training

Handing over ownership, not just instructions.

Website Maintenance Workflow Handed Over
1
Log in to WordPress

Secure access via the admin portal — team knows the URL, login steps, and how to stay signed in safely.

2
Navigate to the target page

Finding pages vs. posts vs. templates — and knowing which one to edit for each type of update.

3
Edit content in Elementor

Step-by-step guidance on editing text, swapping images, and updating sections without breaking layouts.

4
Preview before publishing

How to use preview mode and check changes across desktop and mobile before going live.

5
Publish and verify on live site

Confirming the update is live, looks correct, and knowing what a clean publish looks like.

Done

A documented workflow is only useful if the team actually knows how to use it. We ran live training sessions — not handing over a PDF and leaving, but walking through the process together until confidence was there.

01
Live Walkthrough

Hands-on sessions where the team followed the workflow in real time, with guided support through each step and space to ask questions.

02
Real Scenarios

Covered the updates the team would actually need to make — text changes, image swaps, adding new content — so training was practical, not theoretical.

03
Confidence, Not Dependency

The aim was for the team to leave feeling capable — not needing to reach out every time a minor update was needed. That's exactly what was built toward.

04
Clean Handover

After training, Enable HC owned their website end-to-end. No agency retainer. No ongoing dev dependency. Just a team that knew what they were doing.

04 — A Separate Engagement

Same client. Different brief.

After the website project wrapped, Enable HC came back with a different ask — they needed a credible tech partner for a client proposal. A different kind of engagement, but the same approach: be useful where it counts.

Proposal Partnership

Stackborne joined the bid as Enable HC's named tech partner.

When Enable HC was putting together a proposal for a new client, they needed more than a strategy deck. They needed a credible technology partner named on the team. We stepped in to provide technical direction, review the digital scope, and add the weight that comes with having a specialist behind the tech.

Role
Named Tech Partner
Contributed
Tech Strategy & Scope Review
Outcome
Proposal Supported & Submitted
Proposal flow
Enable HC brief Stackborne engaged Tech scope defined Proposal submitted
Partnership
Outcomes

What we left behind.

Enable HC came in with a website that needed fixing and a team reliant on external help. They left with a working site, a documented process, a trained team, and a tech partner they could call on when the next opportunity came up.

Website fixed
Diagnosed and resolved on the existing build
1
Maintenance workflow
Documented and handed over to the team
100%
Team self-sufficient
No ongoing dev dependency post-handover
2
Engagements
Website project + proposal partnership
"Shawn didn't just fix the website — he made sure we actually understood it. The workflow he built means our team can handle updates ourselves, without having to ask for help every time something needs changing."
E
Enable Health Consulting
Team — Brisbane, QLD
Work with Stackborne

Your business could be next.

We help small business owners build the website, content, and systems they need to grow — without paying agency prices.

Join the community