Sugar Plum Portraits — Case Study | Stackborne
Seasonal Project Photography & Events 2 Christmas Seasons

A Christmas photo side hustle that ran like a proper business.

Sugar Plum Portraits was a studio-based Santa photography operation running across two Christmas seasons. The creative side was covered — a studio, a Santa, families booking in. Our role was to build everything underneath it: the website, payments, booking systems, Instagram strategy, and the full path from customer booking to final photo delivery.

2
Christmas seasons
Built, ran, and refined year on year
3
Output formats
Photography, graphic composites & animations
0
Manual comms sent
Confirmations, reminders & delivery all automated
Client Profile Side Hustle
Sugar Plum Portraits
Santa Photography Studio
Studio shoot · Christmas seasons
Website Design & Build
Shopify + PayPal + Bank Transfer
Booking Data Management
Instagram Strategy & Marketing Budget
Post-Purchase Communications
Final Asset Delivery
The Brief

Great product. The tech needed to match.

Sugar Plum Portraits had everything on the creative side — a studio, a Santa, and a clear product with three output formats: edited photography, graphic composites, and animations. What they needed was the full operational layer underneath it so the side hustle could run without the owners managing every step manually.

01
Website Design & Build

Designed and built the full website — product pages, package pricing, gallery and a booking flow built to convert browsers into paying customers before they left the page.

Web Design Shopify Booking Flow
02
Payment System Integration

Integrated PayPal and direct bank transfer through Shopify — giving customers the flexibility they expected and keeping every transaction tracked in one place with no reconciliation headaches.

Shopify PayPal Bank Transfer
03
Booking Data Management

Handled the export and import of booking time data — keeping the shoot schedule clean, preventing double-bookings, and making sure the studio day ran without any operational chaos.

Data Management Scheduling CSV Export/Import
04
Instagram Strategy & Marketing Budget

Built a content and paid social strategy timed around the Christmas window — managing the marketing budget to drive bookings at the right moment in a short selling season.

Instagram Paid Social Budget Management
05
Post-Purchase Communications

Set up the full customer communication flow after payment — booking confirmations, pre-shoot reminders, and follow-ups that kept customers informed and cut inbound enquiries to near zero.

Email Automation Shopify Notifications Customer Journey
06
Final Asset Delivery

Managed end-to-end delivery of the finished products — edited photos, graphic composites, and animations — so every customer received the right files, on time, without manual chasing.

Digital Delivery Photo Processing Animation Output
01 — Website & Shopify Setup

A website built to book, not just browse.

The Sugar Plum website needed to do two things cleanly: show the product and get people booked. We built on Shopify with a package structure that matched how families actually think about Christmas photos — from a quick single shot to the full keepsake experience.

Entry Package
Classic Session
$

  • Studio session with Santa
  • 1 edited digital photo
  • Digital download included
  • Quick 10-minute slot
Premium Package
Magic Collection
$

  • Full extended studio session
  • 5 edited digital photos
  • Graphic composite image
  • Animated Christmas card
  • All digital files delivered
01
Package pages that converted

Each package page built with a clear outcome, what's included, and a single call to action — no ambiguity, no scrolling past the point of decision.

02
Photo gallery to build confidence

Sample photos, composites and animations displayed upfront so customers could see the quality of the product before committing to a booking.

03
Shopify checkout with multiple payment methods

PayPal and direct bank transfer integrated at checkout — giving customers the flexibility to pay the way they preferred without abandoning the cart.

04
Time slot selection at checkout

Booking time selection built directly into the purchase flow so customers left the checkout with a confirmed date and slot, not a question mark.

Customer Booking Journey Automated
Discover on Instagram
Paid ad or organic post → lands on website
Browse packages
Views gallery, selects package
Pay & select time slot
PayPal or bank transfer — slot locked in
Confirmation + reminder
Automated emails — no manual sending needed
Attend studio shoot
Session with Santa at the studio
Receive final files
Photos, composites & animations delivered digitally
02 — Bookings & Payments

Every slot tracked. Every payment reconciled.

A Christmas photography studio lives and dies by the schedule. One double-booking, one missed confirmation, one untracked bank transfer — and the studio day falls apart. We built the systems to make sure none of that happened.

Booking data export & import

All booking time data managed through a clean export/import workflow — keeping the schedule accurate, the studio day organised, and every slot accounted for across both seasons.

PayPal integration via Shopify

PayPal connected to the Shopify checkout — customers could pay instantly with their PayPal account, and orders were recorded and reconciled automatically.

Direct bank transfer support

Bank transfer set up as a checkout option for customers who preferred it — with clear instructions and a manual reconciliation workflow to match transfers to orders without confusion.

Automated confirmation & reminder emails

Booking confirmation sent immediately on payment. Pre-shoot reminder sent automatically in the days before the session — reducing no-shows without any manual follow-up.

Booking flow
Customer Books Payment Received Slot Confirmed Reminder Sent
Automated
Bank transfer
Order Placed Transfer Instructions Payment Received Order Fulfilled
Managed
Schedule
Bookings Export Schedule Built Studio Day Ready Zero Conflicts
Clean
03 — Instagram, Marketing & Delivery

Get them in. Get their photos out.

The selling window for Christmas photos is short — a few weeks at most. Instagram was the primary channel, and the marketing budget had to work efficiently. On the other side of the shoot, the delivery system needed to be just as tight.

01
Instagram content strategy

Built a content calendar timed around the Christmas booking window — sample photos, behind-the-scenes content, countdowns, and testimonials posted to drive urgency and bookings before slots filled.

02
Paid social budget management

Managed the Instagram ad budget with a focus on local targeting — reaching families in the studio's area during the narrow December window with creative that stopped the scroll.

03
Photo & graphic processing

After each shoot day, photos were edited and graphic composites produced — placing the Santa session into festive scenes that gave the product its signature look.

04
Animation production

Premium packages included an animated version of the final graphic — a Christmas card customers could share digitally, adding extra perceived value without significant production overhead.

05
Digital asset delivery

Final files — photos, composites, and animations — packaged and delivered digitally to each customer. Every order tracked to ensure no one was missed and no files went to the wrong family.

Marketing
Ad Live on IG Profile Visit Website Click Books Session
Tracked
Production
Shoot Day Edit Photos Build Composites Render Animation
Processed
Delivery
Files Ready Order Matched Email Sent Customer Happy
Delivered
Outcomes

Two seasons. Same stack. Smoother every time.

The first season proved the model worked. The second year ran tighter — with every system refined from the first run, and the owners spending their time on the studio, not on the operations.

2
Seasons delivered
Full tech operation across two consecutive Christmas periods
3
Output formats
Photography, graphic composites & animations delivered per order
2
Payment methods
PayPal and bank transfer — all orders tracked in Shopify
Zero manual comms
Confirmations, reminders & delivery all handled automatically
Work with Stackborne

Running a side hustle or seasonal business?

We build the tech layer that lets you focus on the actual work — payments, booking systems, communications and delivery handled properly from day one.